OpenGo Services
Keeping you productive.
Updates
Support
Replacements
Shipment
Software Update Service
New cutting-edge features over the air.
Our frequent software updates include a whole range of powerful new features for data acquisition, analysis and reporting. Stay tuned for the latest updates!
Terms of Service
- Service is mandatory for first time customers
- Valid 12 months, non-recurring
- Can be extended for 12 months periods or for multiple years upfront
- Service period starts at shipping date
Recent software updates
Software covered
OpenGo App
OpenGo Software
OpenGo Sensor Insole Firmware
Support Service
Your fast track for help.
Our goal is to provide excellent customer support for all of our customers. We offer extended online documentation and individual support for system setup. In case of technical questions, you have access to our support ticket system and the support hotline.
Terms of Service
- Service is mandatory for first time customers
- Valid 12 months, non-recurring
- Can be extended for 12 months periods or for multiple years upfront
- Service period starts at shipping date
Hotline
+49 89 2000 301 50
Support request
Documentation
Services covered
Online documentation & tutorial videos
Individual support for system setup
Access to support ticket system
Access to support hotline
Replacement Service
Trade in and get new.
Trade in your eligible sensor insoles for discount toward a replacement of a new system.
Terms of Service
- Discount is per pair of sensor insoles
- Service extends to any damage
- Service extends to replacements only
- Service can be booked on demand at any time
- Multiple replacements possible
- Old sensor insoles must be returned
- Priority lead time
Included in service
Exchange of OpenGo Sensor Insoles (pair wise)
Service extends to any damage
Wordwide Shipments
Shipping options
We offer a range of shipping services for our Moticon OpenGo products – tailored to your needs.
Scope of Services
- Direct shipments via preferred shipping carrier
- Typical shipping time 2 work days (typical overall lead time 14 days)
- Moticon maintains a local warehouse in the U.S.
- Direct national shipments in the U.S. and Canada
- No custom clearance and no duty payment required
- Typical shipping time 1 day (typical overall lead time 5 work days)
- Direct shipments via preferred shipping carrier
- Peparation of custom documents
- Paid duty on demand (DDP)
- Typical shipping time 5-10 days (typical overall lead time 14 days)
Contact local Moticon representatives for alternative options in your country
Get a hands on demo and discuss your project with our team
Still have open questions? Give us a call or drop us a message
Review new valuable features and how our Software Update Service works
