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ReGo FAQs

Sensor Insoles

Go to OpenGo FAQs >

Which phone and tablet types can I use for the mobile app?

Generally, most Android mobile devices built from 2019 or newer work with the OpenGo App. Some models, however, do…
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How can I desinfect the sensor insoles?

OpenGo Sensor Insoles can be desinfected using typical alcohol-based hand or device desinfectant sprays. Do not use pur fluids….
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What is the wireless range of the sensor insoles?

The typical range of the wireless connection between Moticon sensor insoles and a mobile phone or tablet is 10m…
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Which sizes are available for the sensor insoles?

Moticon sensor insoles are available in 9 different double sizes. Get more information about available sizes here….
Read more >

ReGo FAQs

Mobile App

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OpenGo FAQs

Sensor Insoles

I cannot connect to sensor insoles

Please have a look at our documentation article for troubleshooting Bluetooth connections….
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How do I do a firmware update on the sensor insoles?

For further information on how to update sensor insoles firmware, please see the corresponding section in the documentation….
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How good is the left-right sync when I record data?

Go to the OpenGo Sensor Insoles page about synchronization to learn more about how accurate the time sync between…
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What options for recording data do I have?

The OpenGo system offers various options for recording measurement data with the OpenGo Sensor Insoles. Basically, you can choose…
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How can I transfer data from the sensor insoles to my desktop computer?

Measurement data from the OpenGo Sensor Insoles is transferred via mobile phone or tablet to your computer. You need…
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Can I leave the coin cell battery in the sensor insoles?

Yes, you can leave the coin cell batteries in the sensor insoles when they are not in use. The…
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How can I desinfect the sensor insoles?

OpenGo Sensor Insoles can be desinfected using typical alcohol-based hand or device desinfectant sprays. Do not use pur fluids….
Read more >

Can I use the sensor insoles for longterm monitoring?

Yes, you can use OpenGo Sensor Insoles for longterm monitoring. The overall recording time depends on the settings for…
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What is the wireless range of the sensor insoles?

The typical range of the wireless connection between Moticon sensor insoles and a mobile phone or tablet is 10m…
Read more >

How comfortable are the sensor insoles?

The general wearability of Moticon sensor insoles is excellent due to its slim and flexible layout. The sensor insoles…
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How long does the coin cell battery last?

One full coin cell battery charge typically lasts between 08:00h and 15:00 h of continuous recording. Note that these…
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Which channels are included in the raw sensor data?

You can select the sensor channels that are included in the raw data in the OpenGo App settings for…
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Can I record sensor data on the sensor insoles?

Yes, you can record sensor data on the built-in memory of the OpenGo Sensor Insoles. If you use the…
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How long can I record data on the onboard memory?

The overall time you can record data on the onboard memory depends on the settings you make for data…
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Can I realize realtime data transmission?

Yes, the Moticon OpenGo system offers a live data transmission from the OpenGo Sensor Insoles to the OpenGo Software,…
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Do you offer warranty for the sensor insoles?

Moticon is not offering a general warranty for sensor insoles as durability strongly depends in the usage. Each sensor…
Read more >

How durable are the sensor insoles?

Use Moticon sensor insoles in day to day research or testing – but treat it with care when putting…
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Which sizes are available for the sensor insoles?

Moticon sensor insoles are available in 9 different double sizes. Get more information about available sizes here….
Read more >

Are the sensor insoles certified as a medical product?

Moticon OpenGo products are currently not certified as a medical product….
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Which wireless standard is used in the sensor insoles?

Moticon sensor insoles use Bluetooth Low Energy technology for transmitting data to a mobile phone or tablet. The sensor…
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OpenGo FAQs

App

Is it possible to analyze data on the mobile phone or tablet?

It is not possible to analyze data on the OpenGo App. The mobile app shows live data and can…
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I cannot download the OpenGo App from the Play Store

You need to get registered in order to receive access to the OpenGo App. Register here. See the corresponding…
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I denied Bluetooth and location permission at the first startup of the mobile app. How can I allow permission?

Please have a look at our documentation article for troubleshooting Bluetooth connections (Step 7)….
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How can I edit the sound volume of the Timed Recording function?

The audio volume of the Timed Recording function is linked to the default Android alarm volume level of your…
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I cannot connect to sensor insoles

Please have a look at our documentation article for troubleshooting Bluetooth connections….
Read more >

How can I make the mobile app update automatically?

Make sure your mobile phone or tablet is connected to the internet. Check if auto update is enabled for…
Read more >

Which phone and tablet types can I use for the mobile app?

Generally, most Android mobile devices built from 2019 or newer work with the OpenGo App. Some models, however, do…
Read more >

What are the minimum system requirements to run the mobile app?

The Moticon OpenGo Mobile App is currently available for Android operating systems only. Minimum system requirements:Mobile Phone OS: Android…
Read more >

Which channels are included in the raw sensor data?

You can select the sensor channels that are included in the raw data in the OpenGo App settings for…
Read more >

What does “timed recording” mean?

A “timed recording” refers to data recording on the sensor insoles’ onboard memory, which is stopped automatically after a…
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OpenGo FAQs

Software

Is it possible to analyze data on the mobile phone or tablet?

It is not possible to analyze data on the OpenGo App. The mobile app shows live data and can…
Read more >

Can I synchronize sensor insole data with other MOCAP systems?

The OpenGo system offers various options for synchronizing OpenGo Sensor Insole data with other motion capture systems. Generally, the…
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What are the minimum system requirements for the desktop software?

The Moticon OpenGo Desktop Software is currently available for Windows operating systems only. Minimum system requirements:Windows 10Intel i5 or…
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Can I use my desktop software without updates?

Refer to this FAQ article for more information about software updates….
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Do I have to pay for software updates?

All customers receive the latest software version when purchasing Moticon software for the first time. In addition, Moticon offers…
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Can I realize realtime data transmission?

Yes, the Moticon OpenGo system offers a live data transmission from the OpenGo Sensor Insoles to the OpenGo Software,…
Read more >

OpenGo FAQs

Services

Do you offer warranty for the sensor insoles?

Moticon is not offering a general warranty for sensor insoles as durability strongly depends in the usage. Each sensor…
Read more >

OpenGo FAQs

Accessories

Why should I use the Moticon coin cell charger?

The Moticon Coin Cell Charger is specifically designed for the rechargeable coin cell batteries that are used in OpenGo…
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Can I use other coin cell battery types?

You should not use other coin cell batteries except for the model that is specified for OpenGo Sensor Insoles….
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OpenGo FAQs

Other

Is it possible to analyze data on the mobile phone or tablet?

It is not possible to analyze data on the OpenGo App. The mobile app shows live data and can…
Read more >

Can I stream sensor insole data to an external application?

Yes, you can stream data from OpenGo Sensor Insoles to external software instances. There are 3 options, listed in…
Read more >

Do you offer a software development kit (SDK)?

Yes, Moticon offers different software development kits (SDKs) for the OpenGo product line. The Moticon SDK solutions range from…
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Can I get help to get my study IRB approved?

Yes, we support you in getting your research study approved by your ethics commission. Our support includes risk assessment…
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What type of support can I expect?

All customers have free access to our extended online documentation, tutorial videos and technical FAQs. In addition, Moticon offers…
Read more >

Can I synchronize sensor insole data with other MOCAP systems?

The OpenGo system offers various options for synchronizing OpenGo Sensor Insole data with other motion capture systems. Generally, the…
Read more >
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